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They canceled my cruise. How do I get a cruise credit refund?
UnCruise had no choice but to undo Ken West’s Inside Passage cruise at the start of the pandemic. Now West wants to unravel the company’s future cruise credit offer. But is a cruise credit refund even...
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The complete guide to using your airline flight credit now
After canceling her much-anticipated beach vacation to Kauai, Melissa Smithers thought she had $2,034 in American Airlines flight credits. But she thought wrong. “When I went to book a trip using the...
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How to get your money back from a Zelle scam or accidental money transfer
When Susan Pauleen’s daughter sent her $1,725 rent payment through Zelle, she had no reason to suspect a problem. She’d received a routine confirmation from her bank but no hint that her transaction...
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The ultimate guide to taking a cruise in 2024
If you’re thinking of taking a cruise in 2024, you’re in good company. It turns out there are a lot of people in the same boat — both literally and figuratively. It seems everyone wants to cruise in...
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The ultimate guide to booking a tour
Booking a tour is supposed to make your trip easier. It would have definitely helped Howard Leight avoid the panicked moment when he thought he would miss his flight from London to Philadelphia....
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The ultimate passenger guide to ridesharing
It’s no exaggeration that Uber, Lyft and other ridesharing companies have completely rewritten the rules of ground transportation. But what exactly are those rules? Ridesharing isn’t like renting a...
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Mastering mobile phone customer service: A comprehensive guide to fixing any...
As far as cell phone customer service problems go, Robert Galinak’s was one of the most absurd ones I’ve seen in a while. It started when he upgraded his Samsung Galaxy S21 to the latest version of...
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The ultimate guide to getting a repair, replacement or refund for your broken...
If you’re looking for a repair, replacement or refund for a broken appliance, you should hear Kristin Sorensen’s story. She’d bought a GE oven, refrigerator, and dishwasher at Home Depot — and then...
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The ultimate guide to Amazon product returns
If you’ve ever tried to return a product to Amazon, you probably know it doesn’t always go as planned. It didn’t for Shirley Justice when she bought an Apple Watch from Amazon. She received a dead...
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The complete guide to summer travel in 2024
Chances are, you’re planning to travel somewhere during the summer of 2024. And you’ve probably also seen the polls that predict massive crowds and high prices. Don’t worry, the polls might be wrong....
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How to get a refund from Ticketmaster
How do you get a refund from Ticketmaster? For Jennifer Hu and her husband, the answer is: You can’t. The couple spent $481 on tickets to a performance by pianist and composer Joe Hisaishi earlier...
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Unauthorized charges on your PayPal account? Here’s how to get your money...
Ben Castellano doesn’t know who made $1,180 in unauthorized charges on his PayPal account, but he wants his money back — and he thinks PayPal should reverse the transactions immediately. PayPal is...
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The ultimate guide to finding a travel advisor
James Vandehaar needs a travel advisor. And not just any travel advisor, but someone who specializes in solo travel abroad — for seniors. “I’m interested in an Antarctica cruise,” says Vandehaar, a...
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Expert tips for surviving a long flight in economy class and avoiding jet lag
Sitting in a pressurized aluminum tube for hours at a time takes a heavy toll on your body. So how do the pros survive a long flight in economy class? And how do they avoid jet lag? Here’s how Akshay...
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Here’s your ultimate guide to fall travel in 2023
Travel prices are falling like leaves on a late October afternoon in Martha’s Vineyard. No question about it, autumn will be a great time to travel — it always has been. But where should you go? Is it...
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Here’s how to buy the best luggage for your 2024 trip
If you’re going somewhere in 2024, chances are you need a reliable carry-on or rollaboard. But how do you buy the best luggage for your next trip? You have so many choices, from backpacks to wheeled...
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Eat this! The ultimate guide to travel food
Where should I eat when I’m traveling? It’s one of the first questions people ask when they hit the road, but it’s one of the last things they plan for. Where’s a reliable guide to travel food when...
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Here’s your ultimate guide to holiday travel in 2023
Holiday travel is hard. You have to contend with the crowds, the high prices — and the weather. This holiday season, I’ll probably see it all. Snow in the Pacific Northwest for Thanksgiving....
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Here’s your insider guide to spring break travel in 2024
Thinking about a spring break vacation? You better think fast, because the 2024 spring break travel season will be busier — and potentially more expensive — than ever. The annual rite, which runs from...
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The ultimate guide to finding your lost luggage
If you’re reading this, you’ve probably lost your luggage. Don’t worry, you’re not alone. Airlines misplace two or three bags per flight (7.6 bags per thousand passengers, according to SITA, a...
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